Supply chain transformation
Rising costs and inefficiency across a large operation. We redesigned processes, integrated digital tools and streamlined workflows.
→ Lower costs, better service levels
// Operations × AI · Adelaide, Australia
Solve the right problem.
Then automate it.
JNT helps Australian businesses cut cost and complexity with our Problem First program: finding what's really holding operations back, then deploying AI and automation exactly where they pay off.
problem_first.run
01 DEFINE · scope the problem
RUNNING
02 DIAGNOSE · find root cause
QUEUED
03 DESIGN · prototype the fix
QUEUED
04 DELIVER · measure results
QUEUED
> running stage 01 …
20+ yrs
leading operations & transformation
$M+
multi-million-dollar savings delivered
Global
experience across E-commerceLogisticsCustomer serviceContact centresFinanceSystems & ERPManufacturingWarehousingSupply chainProcurementInventory planningDistributionFreight & transportWarranty & tech supportProject managementChange managementE-commerce
Industries
we've improved: AutomotivePharmaManufacturingLogistics3PLTechnologyFMCGRetailE-commerceAutomotive
01 // The symptoms
If any of this sounds familiar, you have a problem worth solving.
ERR_01
“Everyone says we need AI, but no one can say what for.”
ERR_02
“Our team spends hours re-keying data between systems.”
ERR_03
“Freight and warehouse costs keep rising and we can’t see why.”
ERR_04
“We bought the software. Nothing really changed.”
02 // What we do
Two ways we get you results.
The Problem First program
A four-stage method (Define, Diagnose, Design, Deliver) that pins down the real problem before anyone spends on a solution.
Explore the program →AI Solutions
AI agents, automation, AI-driven support and data-to-decision tools, built into the systems and teams you already have.
See AI solutions →03 // Results
Problems we've already solved.
E-commerce operations
Online orders outgrew a manual pick, pack and dispatch process. We redesigned the fulfilment flow and connected the online store to the warehouse.
→ Faster dispatch, fewer order errors
Logistics network optimisation
A complex network with high cost and inconsistent delivery. Data-driven analysis led a strategic redesign.
→ Reduced expense, improved delivery
Retail optimisation
Stock sitting in the wrong stores while others ran out. We rebuilt replenishment and ranging around real sales data.
→ Better availability, less excess stock
AI-driven customer support
Support demand outgrowing the team. We modernised service and technical support with AI and human escalation.
→ Faster response, growth without overhead
Sales process improvement
Slow, inconsistent quoting was costing deals. We standardised the quoting process and tightened CRM follow-up.
→ Faster, more consistent quotes
Back office automation
Staff re-keying data between finance, sales and operations systems. We automated the data flows and reporting.
→ Hours of admin saved every week
Warehouse redesign
A congested layout and long pick paths were slowing output. We redesigned the layout, slotting and workflow.
→ Higher productivity, safer site
Facility transition
A business needed to move distribution centres without letting customers down. We planned and ran a phased transition.
→ Seamless move, service maintained
Warranty & technical support
Slow claim turnaround frustrating customers and dealers. We streamlined the claims process and escalation paths.
→ Faster resolution, lower warranty cost
Retail
Logistics & 3PL
Health & beauty
Back office
Automotive
E-commerce
Pharmaceutical distribution
Sales
Food & beverage
Warehousing & distribution
Technology
Warranty & after-sales
FMCG & consumer goods
Supply chain
Contact centres
Manufacturing
International freight & import
Operations
Automotive parts & aftermarket
Wholesale distribution
Customer & technical support
What's your most expensive problem?
Thirty minutes, no pitch. We'll give you an honest view on what it's costing you and whether AI belongs in the fix.
Book a free problem call →